Telstra offers NBN, 5G Home Internet, Mobile Broadband, mobile phone, and prepaid plans. Additionally, Telstra resells satellite internet from Starlink. Telstra’s NBN plans range from NBN25 to NBN1000, and their 5G home internet can reach download speeds of up to 633 Mbps during typical busy periods, which is almost comparable to NBN1000. Each NBN plan includes a Telstra Smart Modem and a phone line with unlimited calls. You may also receive additional benefits such as 4 months of free Spotify Premium, 2 months of BINGE Standard, and 3 months of McAfee Telstra Device Security. Other highlights include 4G backup, rewards with Telstra Plus, and a 30-day satisfaction guarantee. However, Telstra’s NBN plans are more expensive compared to other ISPs.
Telstra’s ReviewTelstra internet has received lower ratings on Product Review. Most of the negative reviews focus on their customer service, with customers expressing frustration about paying higher prices without receiving the expected level of service.
| Title | Data | Speed | Price | |
|---|---|---|---|---|
| Telstra Upfront Internet Plan Basic nbn™ Plan | Unlimited | 25/5 Mbps | $89.00 | GO |
| Telstra Basic nbn Fixed Wireless Plan | Unlimited | 25/5 Mbps | $89.00 | GO |
| Telstra Upfront Internet Plan Premium nbn Plan | Unlimited | 100/20 Mbps | $95.00 | GO |
| Telstra Upfront Internet Plan Essential nbn Plan | Unlimited | 50/20 Mbps | $105.00 | GO |
| Telstra Essential nbn Fixed Wireless Plan | Unlimited | 75/10 Mbps | $105.00 | GO |
| Telstra Upfront Internet Plan Ultimate nbn Plan | Unlimited | 250/25 Mbps | $130.00 | GO |
| Telstra Upfront Internet Plan Ultrafast nbn Plan | Unlimited | 1000/50 Mbps | $150.00 | GO |
| Connection Type | No of Plans | Lowest Price | Highest Price |
|---|---|---|---|
| Satellite | 1 | $125.00/mth | $125.00/mth |
| nbn | 7 | $89.00/mth | $150.00/mth |
| Mobile Broadband | 6 | $25.00/mth | $320.00/mth |
| Wireless | 1 | $1.00/mth | $1.00/mth |
| Site Url | https://www.telstra.com.au/ |
| Contact Url | https://www.telstra.com.au/contact-us |
| Phone | 13 22 00 |
| https://twitter.com/Telstra | |
| https://www.facebook.com/Telstra/ |
Telstra Internet is reliable with fewer dropouts compared to other internet providers. The 4G backup is also a perfect feature; I hope we can have 5G backup sometime in the future. The only drawback is the cost.
Excellent service, great customer support, and reliable FTTB connection. I has been with Telstra for three years and highlights the Smart Modem 3’s seamless switch to 4G during rare NBN outages, providing a positive overall experience. Value for money.
Switched from Aussie Broadband. Very happy with this decision. No dropouts and stable speed even during peak hours. One year of free Disney Plus is very attractive for a family with children.
A painful experience to upgrade my Internet package by using Telstra’s “Message Telstra” service. The process was extremely slow. Waited for a long time to talk with staff and told them what happened. But just feel like talking with a robot. They only gave you a canned response without answering your question. DO NOT CHOOSE TELSTRA. You deserve better.
I have in Telstra for nearly 1 year and I did not meet any issues about speed of cable internet. I get in excess of 90mb/s during peak hours. Telstra has also improved their customer service by relying more on 24/7 online chat support which is way quicker than waiting in a queue on the phone.