WORST provider ever of any kind!!! I ported my number from Moose three weeks ago, Telstra said it would take 24 hrs to complete. Now, three weeks have passed, where is my number??? Telstra’s customer service? Don’t be SILLY! Never talk about things that don’t exist.
Switched from Aussie Broadband. Very happy with this decision. No dropouts and stable speed even during peak hours. One year of free Disney Plus is very attractive for a family with children.
Telstra is the absolute worst provider! Charging expensive prices but providing the poorest service! My call never got through no matter at daytime or nighttime. Very hard to cancel. I have switched to a new provider for three months but they kept sending billing emails to me. Do not choose Telstra, you will regret your choice.
I ordered a post-paid SIM online, waited a week to arrive and four days to activate. I called them for the reason why these processes took that long, but they could not give me an explanation. Not recommend.
A painful experience to upgrade my Internet package by using Telstra’s “Message Telstra” service. The process was extremely slow. Waited for a long time to talk with staff and told them what happened. But just feel like talking with a robot. They only gave you a canned response without answering your question. DO NOT CHOOSE TELSTRA. You deserve better.
Best coverage but poorest customer service! I have got enough with them! I called them many times for one issue and got a different answer each time. They never care about customers’ complaints.
Have been trying to activate my Sim for 3 days, and they still can’t activate it for me. Very poor online customer service. I talked with 4 peole but none of them can activate my Sim. Anyway, I just want a refund and sign with another one provider.
Telstra’s network coverage is the best but you pay a bit more for that. The staff are very friendly and helpful. Telstra’s air service is easy to connect with the android and iPhone app and there are plenty of hot spots.
Telstra\'s eir network coverage is the best but you pay a bit more for that. Where it really counts is their customer service. I would recommend Telstra to other people from my positive experiences.
I have in Telstra for nearly 1 year and I did not meet any issues about speed of cable internet. I get in excess of 90mb/s during peak hours. Telstra has also improved their customer service by relying more on 24/7 online chat support which is way quicker than waiting in a queue on the phone.
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WORST provider ever of any kind!!! I ported my number from Moose three weeks ago, Telstra said it would take 24 hrs to complete. Now, three weeks have passed, where is my number??? Telstra’s customer service? Don’t be SILLY! Never talk about things that don’t exist.
Switched from Aussie Broadband. Very happy with this decision. No dropouts and stable speed even during peak hours. One year of free Disney Plus is very attractive for a family with children.
Telstra is the absolute worst provider! Charging expensive prices but providing the poorest service! My call never got through no matter at daytime or nighttime. Very hard to cancel. I have switched to a new provider for three months but they kept sending billing emails to me. Do not choose Telstra, you will regret your choice.
I ordered a post-paid SIM online, waited a week to arrive and four days to activate. I called them for the reason why these processes took that long, but they could not give me an explanation. Not recommend.
A painful experience to upgrade my Internet package by using Telstra’s “Message Telstra” service. The process was extremely slow. Waited for a long time to talk with staff and told them what happened. But just feel like talking with a robot. They only gave you a canned response without answering your question. DO NOT CHOOSE TELSTRA. You deserve better.
Best coverage but poorest customer service! I have got enough with them! I called them many times for one issue and got a different answer each time. They never care about customers’ complaints.
Customer service equals to ZERO!!!It is very hard to talk to real person, just keeping texting and texting!!!Absolutely joke!!!
Have been trying to activate my Sim for 3 days, and they still can’t activate it for me. Very poor online customer service. I talked with 4 peole but none of them can activate my Sim. Anyway, I just want a refund and sign with another one provider.
Spent many hours waiting for the messaging robot to respond, I just want my phone connected. Plz tell me how to talk with a real person????????
Telstra’s network coverage is the best but you pay a bit more for that. The staff are very friendly and helpful. Telstra’s air service is easy to connect with the android and iPhone app and there are plenty of hot spots.
Telstra\'s eir network coverage is the best but you pay a bit more for that. Where it really counts is their customer service. I would recommend Telstra to other people from my positive experiences.
I have in Telstra for nearly 1 year and I did not meet any issues about speed of cable internet. I get in excess of 90mb/s during peak hours. Telstra has also improved their customer service by relying more on 24/7 online chat support which is way quicker than waiting in a queue on the phone.