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No one knows what the best internet plan is, but we can discuss which internet provider is highly likely to be the best in Australia.
Of course, everyone has their own best internet provider, so you don’t need to follow my choice. What you need to do is pick one that suits your needs and give it a try. If you’re not satisfied, just move on to the next one.
In Australia, home wireless internet services are primarily provided by three major mobile carriers, their MVNOs, and the NBN. NBN’s home Fixed Wireless service has limited coverage, but speeds can reach up to 400Mbps starting from mid-2024. For those who select wireless internet service through a mobile provider, your internet connection could be via their mobile network (4G or 5G). If you are using 5G internet, the speeds may potentially be faster than fixed internet under certain conditions, up to 800 Mbps or even faster. Typically, mobile providers offer internet plans with speed tiers like uncapped or capped, while the NBN may offer speeds of 12Mbps, 25Mbps, 75Mbps, and possibly more later this year.
When you select a wireless speed tier, it’s similar to purchasing fixed-line internet. Still, it would help if you considered more things like weather conditions, distance to the nearest signal tower, and the number of users connected. The speed may be slower than expected, so you can use your mobile plan to test their internet service if you’re considering purchasing wireless internet from a carrier. Although you may not get exact results, it can serve as a guide.
No one knows what the best internet plan for your home is except you. The most practical approach to finding the best plan is to try them out one by one. It’s worth investing some time to discover the optimal internet plan for your home because each address may require a different type of internet connection, which can impact your actual speed and user experience, regardless of the speed advertised. Some might suggest sorting plans by the number of reviews and ratings, but sometimes reviews are subjective and random. For example, if you contact customer service and receive assistance from experienced staff for an easily solvable issue, you might give a positive review. However, if you’re assisted by a new employee and face a complex, unresolved problem, you might give a negative review to the same company. Additionally, users often have more inclination to leave negative reviews to vent their frustrations to others. Therefore, you might observe a paradox where the company chosen by most users receives more negative reviews, with most criticisms focused on customer service.
One more thing, when purchasing internet with the same connection type, speed, and internet provider but in different suburbs, you may experience differences. This could be caused by the CVC capacity of the POI (Point of Interconnect). Different suburbs may have different POIs. If more users are using the internet via the same internet provider in the same area, you may get slower speeds than in other areas with fewer users if the CVC capacity is the same. So, if you would like to get faster speeds, you may want to ask your internet provider to purchase more CVC.